Terms of Service

Use of MatchHQ

MatchHQ helps collectors organize portfolio items, item history records, review progress, and marketplace activity. You are responsible for the accuracy of the information, images, and documentation you submit.

Accounts

Keep your account credentials secure. Activity under your account may affect portfolio records, review submissions, listing information, messages, and support requests.

Portfolio and Review Data

Estimated values, portfolio metrics, and review statuses are informational tools. They are not financial, appraisal, legal, or authentication advice unless MatchHQ separately provides a formal service agreement.

Certified Match and Item Intelligence

Certified Match reviews compare available registry details, photos, item records, and supporting evidence to add confidence, but they are not guarantees. AI Scans, Market Intelligence, estimates, and item research are informational tools and may be incomplete, incorrect, or change over time. By submitting items or using these tools, you agree that MatchHQ does not guarantee authenticity, ownership, title, value, provenance, saleability, buyer demand, or any future transaction outcome.

Marketplace Activity

Listings, seller tools, messages, deal rooms, and checkout features may be limited, unavailable, or marked coming soon. Do not treat unavailable payment or checkout controls as a completed transaction.

User-Arranged Transactions

HQ Market provides listing, messaging, deal-room, reputation, and item-transfer recordkeeping tools. MatchHQ is not a buyer, seller, broker, agent, escrow service, payment processor, shipper, carrier, authenticator for user-arranged deals, or guarantor of any item, payment, trade, shipment, meetup, handoff, or transaction outcome.

Payments, Shipping, and Trades

Users are responsible for choosing and verifying payment, trade, shipping, insurance, tracking, taxes, refunds, returns, and compliance with applicable law. Money transfers happen outside MatchHQ. For shipped items, users should consider payment methods with dispute options when available. MatchHQ does not take a sale cut, collect marketplace payments, hold funds, provide buyer or seller protection, guarantee delivery, recover funds, or guarantee that a counterparty will complete a transaction.

In-Person Meetups and Handoffs

Any in-person meetup, pickup, inspection, payment, trade, or handoff is arranged and attended at the users' own risk. MatchHQ does not select, supervise, monitor, secure, or assume responsibility for meetup locations or personal safety. Use public, well-lit safe-exchange locations, avoid private locations, bring another adult when possible, do not share unnecessary personal information, and leave if anything feels unsafe.

Reports and Disputes

MatchHQ may receive reports, preserve records, restrict accounts, or review platform activity, but MatchHQ is not a court, law enforcement agency, insurer, payment dispute service, or collection service. Admin review does not guarantee a refund, payment recovery, item recovery, legal resolution, or any specific outcome.

Subscriptions

Paid MatchHQ features may be offered through Apple in-app purchases. Subscription billing, cancellation, refunds, and renewal management are handled by Apple for purchases made through the iOS app.

Acceptable Use

MatchHQ has zero tolerance for objectionable content or abusive users. You may not post, upload, send, promote, or otherwise share harassment or bullying; threats or violence; hate speech or discrimination; sexual exploitation or sexually explicit or inappropriate content; illegal content or activity; scams, fraud, spam, counterfeit or intentionally misleading listings; impersonation; or other content or conduct that harms users or the integrity of MatchHQ.

Enforcement, Reporting, and Blocking

MatchHQ may remove content, restrict features, suspend accounts, or permanently ban users. Report objectionable content or abusive users using the in-app Report action or contact info@matchhq.app. Users may also block abusive users using Block User and manage blocked users in Settings under Privacy & Safety.

Changes

MatchHQ may update features, policies, and these terms as the product evolves. When MatchHQ requires acceptance of an updated version, you must affirmatively accept it before continuing to use authenticated features.

Contact

Questions about these terms can be submitted through the Help section in MatchHQ or sent to info@matchhq.app. In-app support tickets are the primary support channel.